This page answers frequently asked questions pertaining to customer service related issues, such as ordering, shipping, exchanges and hair samples.
For definitions of terms used in the product descriptions, please visit the Glossary page.
Wig Styling & Maintenance
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Can I exercise in my wig / hairpiece?

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Can I sleep in my wig / hairpiece?

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Can I swim in my wig / hairpiece?

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Can I use the sauna while wearing my wig / hairpiece?

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Can I wear my wig while cooking and using the oven?

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How do I care for my 100% human hair wig / hairpiece?

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How do I clean my new synthetic wig/hairpiece?

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How often do I wash my wig?

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Why is my wig shedding / balding / thinning?

Wig FAQs
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Can I color my wig / hairpiece?

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Do you buy human hair?

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Get Our Apps

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How do I choose a color that matches my hair? Can I send you a sample?

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How do I Choose a Wig?

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How do I choose the right hairpieces?

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How do I know what size wig will fit me?

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How do I put on my new wig?

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How do I send in a hair sample for you to match my own hair color?

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How long should a wig last?

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How often do I wash my hairpiece or full wig?

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How to Choose the Right Wig?

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What are Non-Slip Wig Kits?

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What are the different types of human hair?

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What does "Heat Friendly" or "Heat Resistant" synthetic hair mean?

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What is a Cranial Prosthesis?

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What is the difference between heat defiant (HD) and synthetic hair?

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Order Status
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Has my order shipped?

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How do I change quantities or cancel an item in my order?

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How do I track my order?

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My order never arrived.

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An item is missing from my shipment.

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My product is missing parts.

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When will my backorder arrive?
My Account
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How do I create an account?

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How do I edit my account information?

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How much is my shipping?

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I forgot my password.

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I received the wrong product.

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When will my order ship?

Shipping and Returns
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Shipping Guidelines

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Return & Exchange Policy

International Shipping
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Do you ship to my country?

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What are my payment choices?

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When will my order ship and what are my shipping charges?

Guarantees
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Low Price Guarantee

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Privacy Policy

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Security

Pricing and Billing
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Do I have to pay sales tax?

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I have a question on my charges.

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I need a copy of my receipt/invoice.

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When will my credit appear on my account?

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When will my credit card be charged?

Buyer's Guide
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How do I buy/redeem a gift certificate?

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How do I find my product?

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How do I navigate the site?

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How do I use a coupon?

Additional Support
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Contact Us

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Glossary

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Social Media

• Referral Program